Shipping policy
SHIPPING POLICY
JULYCODE
Last updated: September 1, 2025
Contact: support@julycode.net | +1 (401) 212-8986
This policy applies to orders placed on julycode.net.
1. SHIPPING CHARGES
Product prices on the site do not include shipping, unless a product page clearly says freight is included.
Before you pay:
Enter the full delivery address and postal code, or Email us the destination, product name and quantity for a written quote.
If you have your own forwarder, you may arrange ex-warehouse / local pickup. Contact us first so we can prepare export documents and loading.
Not included in freight quotes unless we confirm in writing: Customs duty, VAT / GST, brokerage
Residential delivery surcharge, lift-gate, inside delivery, stairs
Storage if you cannot accept the crate on the first attempt
Those charges are paid by the buyer to the carrier or local customs.
2. WHERE TO SHIP
We ship worldwide except restricted or sanctioned destinations, remote islands, and locations our carriers will not serve. Method and transit time depend on destination, carton size and whether the item is in stock or made to order. Confirm country and postal code before checkout.
If your country does not appear at checkout, email support@julycode.net. We will confirm whether we can ship and at what cost.
Stock may leave from China or from a partner warehouse where available. We choose the origin that can fulfill the order. We do not add an extra “origin surcharge” if the nearest warehouse is out of stock and the order ships from China.
3. PROCESSING TIME
1. Business hours: Monday–Friday, 09:00–18:00 China Standard Time, excluding public holidays.We confirm freight method and ETA before production or dispatch.
After payment is confirmed and we have verified the address, projector model (if required) and configuration:
|
Item type |
Typical processing before dispatch |
|
In-stock accessories / small electronics |
2–5 business days |
|
In-stock screens or projectors |
3–7 business days |
|
Laser TV cabinets, complete cinema systems, custom finish / custom length |
7–15 business days, or the lead time stated on the product page / order email |
You will receive an email if any line is delayed. Estimated dates are estimates, not guarantees.
Orders with more than one product may ship in separate packages (for example a projector from one warehouse and a cabinet crate from another).
4. TRANSIT TIME AFTER DISPATCH
Transit starts the day the carrier scans the shipment out of the warehouse—not the day you pay.
|
Destination (typical) |
After dispatch |
|
Major cities with air / express (DHL, FedEx, UPS, SF International) |
about 5–12 business days |
|
Standard international / mixed freight |
about 10–20 business days |
|
Large cabinets and complete systems by sea or combined freight |
confirmed case by case; often longer than accessories |
Holidays, customs inspection, weather and incorrect addresses add time. We will send tracking when the shipment leaves.
Carriers we use: DHL, FedEx, UPS, SF, and other freight partners for oversized crates.
5. DELIVERY ADDRESS
Give a complete address, postal code, and a daytime phone number. Large crates often need an appointment.
We cannot change the address after the order is packed or handed to the carrier, unless the carrier can intercept it. Intercept / redirect fees are yours.
If the parcel comes back because the address was wrong, incomplete, or nobody accepted it, you pay return freight + reshipment.
If the truck cannot deliver because of stairs, no elevator, door width or missing lift-gate, waiting time and return freight are yours. Confirm access before you order a cabinet.
Title and risk of loss pass to you when we tender the goods to the carrier, except where local consumer law says otherwise, and except for damage we agree is a carrier claim we will help you file (see §7).
6. TRACKING
After dispatch we email a tracking number and carrier name. Tracking can take 1–3 business days to become active.
Check spam for mail from julycode.net or the carrier. If tracking stalls for more than 5 business days after activation, email us the order number.
7. DAMAGE OR MISSING
On delivery, inspect the outer crate before the driver leaves when possible.
Photograph the crate, labels, and any crush / puncture.
Note “damaged” on the POD if the driver is present.
Email support@julycode.net within 72 hours of delivery with photos and the order number.
Keep all packaging until the claim is closed.
If tracking shows delivered but you have not received the shipment, contact the carrier first with the tracking number, then email us. We are not responsible for theft after the carrier marks the shipment delivered, but we will help you open a carrier investigation.
8. CUSTOMS
You are the importer of record unless we state otherwise.
Customs may hold a shipment for documents or duty payment. Delays and duty amounts are set by local authorities, not by Julycode. We can provide a commercial invoice and packing list on request.
9. CONTACT
Julycode
Email: support@julycode.net
Phone: +1 (401) 212-8986
Hours: 09:00–18:00 daily (customer support); warehouse processing Monday–Friday CST.