Refund policy
REFUND POLICY
JULYCODE
Last updated: September 1, 2025
Contact: support@julycode.net | +1 (401) 212-8986
This policy applies to orders placed on julycode.net. By placing an order you agree to the terms below.
Website prices may include estimated international freight. Customs duties, VAT/GST and local fees are not included unless we confirm otherwise in writing. Those charges are paid by the buyer.
1. Cancellation before shipment or production
You may request cancellation before the order is put into production or leaves our warehouse.
If we approve the cancellation:
We refund the order, minus the payment-processor fee (2%–5% of the amount actually charged).
If we have already booked freight, packed crates, or started production, we may deduct logistics / handling costs of up to 25% of the pre-discount order value.
Once the goods have shipped, the order cannot be cancelled. If we attempt a recall at your request and the carrier can intercept the shipment, the same up to 25% fee may apply, plus any recall freight.
2. What can be returned
|
Product type |
Change-of-mind /wrong order |
Quality defect / transit damage |
|
Screens, projectors, electronics, accessories |
Eligible if unused and in original packaging (see No.3) |
Covered under No.6 |
|
Laser TV cabinets, furniture, theater fittings, custom sizes / custom finishes |
Not eligible |
Repair or replacement under warranty (No.7) |
|
Used / second-hand screens |
Not accepted, unless a verified quality defect |
|
We do not accept returns because a projector you already own does not fit, unless we confirmed compatibility in writing before you ordered and the product we sent does not match that confirmation.
3. Change-of-mind returns (screens, projectors, electronics, accessories)
Deadline: contact us within 7 days of delivery.
Ship-back deadline: after we issue return instructions, the parcel must be handed to the carrier within 7 days.
To qualify:
l Item is unused, uninstalled, and in brand-new resale condition
l Original packaging, accessories, manuals and free gifts are complete (or the gift’s retail value is deducted)
l Photo or video of the unused product and packaging is provided before we approve the return
l Proof of purchase / order number is provided
Who pays freight:
You pay return freight. Original outbound shipping is not refunded (even if the site price “includes shipping”).
Restocking / deductions
|
Situation |
Deduction |
|
Returned on time, new, complete, original packaging |
No restocking fee. Refund = item price minus original outbound shipping |
|
Returned 8–30 days after the return label / instructions were issued, or missing accessories / light cosmetic damage |
25% restocking + original outbound shipping |
|
Returned more than 30 days after instructions were issued |
50% restocking + original outbound shipping |
|
Intentional damage or clearly used |
Up to 80%, or the return may be refused |
|
Signs of use that reduce resale value |
Additional depreciation, confirmed by our team before refund |
All returns go through quality control. If the item is not in sellable condition, we will send photo/video evidence. No refund or exchange will be issued, and you pay any cost to recover the goods from our facility.
4. Address errors, access problems, and compatibility:
These are treated as customer-side issues. You pay return freight. From the refund we deduct:
original outbound shipping, and a 25% restocking fee on the item value.
The item must still arrive back brand new and in original packaging.
l Incorrect or incomplete address
If delivery fails because the address you gave is wrong or incomplete, return freight is yours.
l Access / size
If the carrier cannot deliver because of stairs, no elevator, door width, or crate size, return freight is yours. Please confirm doorway, elevator and unloading before you order large cabinets and screens.
l Compatibility
If a cabinet or screen does not fit a projector you already own, and we did not confirm that model in writing, return freight and the 25% restocking fee apply. Send projector model, photos and room dimensions before checkout to avoid this.
5. Exchanges:
Exchanges are only for screens, projectors, electronics and accessories that are still brand new, with original packaging. Photo/video proof is required before approval.
You pay all exchange freight. After the item passes inspection we issue store credit equal to the item value minus previous shipping (calculated as 30% of the article price unless we agree another amount in writing).
We do not exchange laser TV cabinets or custom furniture for a different size or finish after production has started.
6. Defective goods and shipping damage
This is separate from change-of-mind.
On delivery:
Photograph the outer crate, labels and any damage before discarding packaging.
Email support@julycode.net within 72 hours of delivery with the order number, photos and a short video.
If we confirm a manufacturing defect or carrier damage, we will repair, replace, or refund the affected item. In that case you do not pay the return freight we authorize.
We do not cover damage from incorrect installation, blocked ventilation, unauthorized modification, or normal wear.
7. Laser TV cabinets, furniture and theater fittings
Because these items are large, made-to-order or finished to a specific size/color:
No change-of-mind returns or refunds after production or shipment
During the warranty period we provide repair or replacement of defective parts
Transit damage must be reported under No.6
If you are unsure about size, finish or projector fit, ask us to confirm in writing before you pay.
8. Bundle orders
Bundle prices include a package discount. If you return only part of a bundle (and that part is eligible under No.3):
Items you keep are priced at their current standalone prices (no bundle discount)
The refund is the bundle price minus the standalone value of items kept, minus shipping and any restocking fees in this policy
Free gifts must be returned with the bundle, or their retail value is deducted.
9. How to start a return
Email support@julycode.net within the deadline in No.3 or No.6. Include order number and reason.
Wait for written approval and packing / label instructions. Do not ship anything back before approval.
We inspect the goods after arrival.
Approved refunds are sent to the original payment method within 3–5 business days after inspection. Card issuers may need another 1–3 business days to post the credit.
Sale / promotional items follow the same rules unless the product page says they are final sale.
10. Late or missing refunds
First check your bank or card statement. Card refunds can take extra days to appear. We can provide refund proof on request.
11. When will I receive my refund?
If your refund is approved, we will process it immediately, and the funds will be returned to your original payment method within 3-10 business days.if you have any problems with the refund, please feel free to contact us at support@julycode.net
12. Contact
Julycode
Email: support@julycode.net
Phone: +1 (401) 212-8986
Hours: 09:00–18:00 (daily)
For warranty repairs of cabinets and screens, write Warranty in the subject line and include the order number and serial label photo.