WARRANTY POLICY

 

 

JULYCODE
Website: https://julycode.net
Last updated: September 1, 2025

 

Julycode warrants products sold on julycode.net against defects in materials and workmanship under normal indoor residential use, for the periods below. This limited warranty is for the original purchaser and is not transferable.

 

The warranty starts on the date the goods are delivered (or the date on the carrier’s proof of delivery). Keep the order confirmation and photos of the delivery.

 

This policy is separate from our Refund Policy. Furniture and custom cabinets that cannot be returned for change of mind are still covered here for manufacturing defects.

 

1. Coverage periods

Product	What is covered	Period
Laser TV cabinets (cabinet body, structure, finish)	Defects in materials and workmanship	2 years
Cabinet motors, lift, tracks, electronics, remote, power parts	Defects in materials and workmanship	2 years
Motorized ALR / floor-rising / drop-down screens (fabric and housing)	Defects in materials and workmanship	2 years
Screen motor	Defects in materials and workmanship	3 years
Accessories (cables, brackets, small parts sold by Julycode)	Defects in materials and workmanship	1 year
Projectors and third-party brands sold in a bundle	The brand owner’s warranty	As stated by that brand; we help you open the claim

If a product page states a different period, that page controls for that item.

A repaired or replaced part is covered for the remainder of the original period, or 90 days from the repair/replacement date, whichever is longer.

 

2. What we will do

If a covered defect is confirmed during the warranty period, we will, at our option:

Repair the product or send replacement parts, or

Replace the product or the defective module with a new or factory-refurbished unit of equal specification, or

If repair or replacement is not reasonably possible, refund the product price paid (not shipping), less use where the law allows.

Labor for factory repair is included. On-site installation labor at your home is not included unless we agree in writing.

 

3. What is not covered

No valid proof of purchase or serial / order number

Purchase from an unauthorized seller

Change of mind, “doesn’t match the room,” or wrong size ordered

Normal wear (scuffs, fabric aging, color shift in strong sunlight)

Improper installation, missing wall/floor structure, or not following the manual

Misuse, overload, outdoor or damp use, pets chewing cables, liquid, fire, flood, power surge

Unauthorized modification, third-party repair, or non-original parts

Damage after delivery that is not reported within the inspection window in our Shipping / Refund Policy

Transit damage if the carton was not photographed on arrival

Free gifts, samples, and clearance items marked “as-is”

Commercial, rental or public-venue use unless the order was sold for that use in writing

Projectors: lamp/laser hours beyond the brand’s own terms, firmware issues handled only by that brand

We are not liable for lost data, missed events, or other indirect or consequential loss, except where consumer law forbids that limit.

 

4. Bundles

Each line in a bundle keeps its own period.
A defective screen does not restart the cabinet warranty.
A projector in a Silver / Gold / Diamond package is covered by the projector brand; Julycode will pass the claim and documents to that brand.

 

5. How to claim

Email support@julycode.net with the subject Warranty and include:

Order number and delivery date

Model and, if available, serial number

Description of the fault

Photos or a short video (whole unit, label, and the defect)

What you already tried (power cycle, remote pairing, limit-switch reset)

We aim to reply within 2 business days. We may ask you to run simple checks before we approve parts or a return.

Do not ship anything back until we send a return address and RMA. Unauthorized parcels may be refused.

 

6. Shipping for warranty

Situation	Who pays freight
Confirmed manufacturing defect; we ask for the part or unit back	We cover reasonable return freight we arrange, and outbound replacement freight
Not a defect, or found working after inspection	Buyer pays both ways
Claim from a country other than the original ship-to country	Buyer pays extra international freight
On-site technician you hire locally	Buyer, unless we agree in writing

Oversized crates may be serviced with parts + video guidance first, instead of shipping the whole cabinet.

 

7. Consumer law

This limited warranty is in addition to rights you have under the consumer law of the country where the goods were delivered. Nothing here reduces those rights.

 

8. Contact

support@julycode.net
+1 (401) 212-8986
Hours: 09:00–18:00 daily